Software Library · Help Desk & Shared Mailbox
FreeScout: The Ultimate Self-Hosted Help Desk for Superior Customer Service
A free, open-source help desk and shared inbox that rivals Help Scout and Zendesk — without per-agent fees.
- Replaces
- Zendesk, Freshdesk, Help Scout
- Hosted plans
- Included in Best · $50/mo on its own
- Self-hosted
- Any tier (Free includes up to 3 apps)
- Project
- freescout.net
At Federated Computer, we empower businesses with powerful, privacy-focused tools that boost productivity and revenue. One of our standout offerings is FreeScout—a free, open-source help desk and shared inbox platform that rivals paid solutions like Help Scout and Zendesk without the costly per-agent fees.
Whether you need customer service, live chat, IT help desk, or application support, FreeScout delivers a feature-rich, self-hosted solution that keeps you in control of your data.
Why FreeScout? The Best Help Desk for Businesses
FreeScout is a complete customer support solution that helps businesses streamline help desk operations, live chat, email ticketing, and multi-channel support—all while cutting costs.
Key Features for Exceptional Customer Service
- Unlimited Agents & Mailboxes — No hidden fees or user restrictions.
- Multi-Channel Support — Email, live chat (via modules), Facebook, WhatsApp, SMS, and more.
- Advanced Ticketing — Collision detection, tags, saved replies, internal notes, and satisfaction ratings.
- Self-Hosted & Secure — Full data ownership, GDPR compliance, and no vendor lock-in.
- Extensible with Modules — Add SAML SSO, WooCommerce, Rocket.Chat, Meilisearch, and more.
- Mobile & Web Notifications — Stay updated with browser/mobile push alerts.
How FreeScout Fits into Federated Computer’s Productivity Suite
At Federated Computer, we bundle FreeScout with other powerful apps to help businesses:
- Reduce Costs — Eliminate expensive SaaS subscriptions.
- Enhance Security — Self-hosting means no third-party data risks.
- Scale Effortlessly — Unlimited agents, mailboxes, and tickets.
- Automate Workflows — Integrate with Slack, Zapier, Make.com, and more.
FreeScout vs. Paid Help Desks
| Feature | FreeScout | Help Scout | Zendesk | Freshdesk |
|---|---|---|---|---|
| Cost | Free | $$$ | $$$ | $$$ |
| Self-Hosted | ✔ Yes | ❌ No | ❌ No | ❌ No |
| Unlimited Agents | ✔ Yes | ❌ No | ❌ No | ❌ No |
| Multi-Channel | ✔ Yes | ✔ Yes | ✔ Yes | ✔ Yes |
| Open-Source | ✔ Yes | ❌ No | ❌ No | ❌ No |
| API & Webhooks | ✔ Yes | ✔ Yes | ✔ Yes | ✔ Yes |
| Data Control | ✔ Full | ❌ Limited | ❌ Limited | ❌ Limited |